Privacy Policy

Introduction

GiftLode is a trading name of H2 Concepts Limited, a company registered in England and Wales (company number 17019070). In this policy, "we", "our", and "us" refer to H2 Concepts Limited. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services at giftlode.com.

Information We Collect

Information you provide

• Account information: Name and email address when you sign in
• Gift information: Recipient names, occasions, messages, photos, and videos
• Payment information: Processed securely through Stripe — we never see or store your card details

Information collected automatically

• Usage data: Pages visited, features used, time spent on site
• Device information: Browser type, operating system, device type
• Cookies: Essential cookies for site functionality and optional analytics cookies

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process contributions and deliver gift cards
• Send notifications about gifts you're involved in
• Respond to your requests and support inquiries
• Improve our services and develop new features
• Prevent fraud and abuse

Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Stripe (payments), Tremendous (gift cards), Firebase (hosting and database), SendGrid (email)
• Other users: Contributors see limited information about the gift they're contributing to. Recipients see contributor names and messages (unless marked anonymous).
• Legal requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organisational measures to protect your data:

• All data transmitted over HTTPS encryption
• Payment processing handled by PCI-compliant Stripe
• Database access restricted and monitored
• Regular security reviews and updates

Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (right to be forgotten)
• Export your data (data portability)
• Object to processing
• Withdraw consent

To exercise these rights, contact us at legal[at]giftlode.com.

Data Retention

We retain your data for as long as necessary to provide our services:

• Gift data: Retained indefinitely so recipients can revisit their messages
• Account data: Retained until you delete your account
• Payment records: Retained for 7 years for legal and tax compliance

Cookies

We use cookies for:

• Essential cookies: Required for site functionality (authentication, preferences)
• Analytics cookies: Help us understand how people use GiftLode (can be disabled)

For full details, see our Cookie Policy. You can manage cookie preferences through our cookie banner or your browser settings.

Children's Privacy

GiftLode is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.